Contact
Get in Touch
For commission inquiries, purchases, or general questions regarding our process and materials.
Contact Information
General Inquiries
info@stage.aurumatelier.ch — Response within 24 hours on business days
Private Commissions
commission@stage.aurumatelier.ch — Consultation and project inquiries
Billing Inquiries
invoice@stage.aurumatelier.ch — Response within 24 hours on business days
Business Hours
Monday – Friday: 09:00 – 17:00 CET. Saturday – Sunday: Closed
Frequently Asked Questions
What is the minimum value for commissions?
€10,000 total project value. This ensures that our precision manufacturing standards and material requirements are maintained.
Do you ship internationally?
Yes. We ship worldwide with full insurance and delivery confirmation. All shipments are discreet and fully traceable.
How long does production take?
Collection: 3–4 weeks. Larger objects: 4–6 weeks. Commissions: 6–10 weeks. Each piece is individually produced.
How can I verify the purity of the gold?
Purity is verified through hydrostatic density measurement, an established method for determining weight and material composition. Each AURUM piece is additionally accompanied by a signed certificate of authenticity documenting material, purity, and origin. This documentation serves as a formal confirmation of the stated specifications.