Commission Terms and Agreement

Clients requesting a private commission should submit an initial concept including a brief description of the idea, reference material such as sketches or images, and approximate dimensions or scale of the intended object. This information allows AURUM to determine whether the project is technically feasible and suitable for the commission process.

Following review of the initial request, a consultation may be scheduled to discuss the concept, materials, scale, and design intent. A consultation fee may apply. This fee covers the initial review, consultation, and concept evaluation. Consultation fees are non-refundable.

Once the consultation phase is completed, AURUM may develop concept designs including CAD modeling, technical drawings, preliminary material specifications, and estimated object weight. Design and development work is performed specifically for the client and forms part of the commission process.

Before precious metal casting begins, a prototype may be produced using high-resolution 3D printing or other modeling techniques. This step allows the client to evaluate proportions, details, and structure before final production. The client must formally approve the prototype and design prior to production.

Production of the object begins only after final design approval by the client and full payment of the production invoice. Once production has begun, modifications may no longer be possible.

AURUM objects are produced in solid precious metals, including but not limited to gold and platinum. Precious metals are sourced from internationally recognized suppliers and are valued according to market prices at the time of production. Final material costs depend on metal weight, metal purity, and fabrication requirements.

Production timelines depend on the scale and complexity of the object. Typical production timelines range between 4 and 8 weeks following final design approval and payment.

All design concepts, drawings, models, and technical developments produced by AURUM remain the intellectual property of AURUM unless otherwise agreed in writing. Clients receive ownership of the final object but not the design rights.

Due to the bespoke nature of commissions, consultation fees are non-refundable, design work is non-refundable, and commissions cannot be cancelled once production has begun.

Custom commissioned objects are not eligible for standard returns. However, AURUM may offer material redemption according to the applicable Refund Policy.

Completed objects will be shipped using insured delivery services appropriate for valuable goods. Shipping conditions and delivery timelines are described in the Shipping and Delivery Policy.

These Commission Terms are governed by the laws of Switzerland. Any disputes arising from commissioned work shall be subject to the jurisdiction of the competent courts at the registered place of business of AURUM Atelier.